Refund Policy

Refund & Return Policy

1. Overview

At comfy.com.my, we care about your comfort and confidence. If you’re not completely satisfied with your purchase, we’re here to help — while ensuring the highest hygiene standards for all our customers.

2. Eligibility for Returns or Exchanges

Due to the intimate nature of lingerie, only unworn and unopened items are eligible for return or exchange.

Please ensure:

• Items are in their original packaging (with tags, hygiene seals, and labels intact).
• Items are unworn, unwashed, and undamaged.
• Returns are requested within 7 days of receiving your order.

For hygiene reasons, we cannot accept returns for:

• Panties and underwear (unless defective or incorrect item received)
• Items marked as Final Sale or Clearance
• Gift cards and accessories

3. Defective or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact our Customer Care team at keynco88@gmail.com within 5 days of receiving your order.

Include:

• Your order number
• Photos of the issue

We’ll arrange a replacement or full refund once the issue is verified.

4. Refund Process

Once your return is received and inspected, you’ll receive an email notification.

Approved refunds will be:

• Issued to your original payment method within 7–14 working days.
• Excluding any shipping costs, unless the return was due to our error.

5. Exchange Option

We accept size exchanges for eligible items (subject to stock availability).

Please email keynco88@gmail.com to confirm your new size before returning the original item.

6. Return Shipping

Customers are responsible for return shipping fees, unless the return is due to our mistake.

We recommend using a trackable courier service. We cannot be held responsible for items lost during return transit.

7. Contact Us

If you have any questions about our refund or return process, please reach out to keynco88@gmail.com.

We’re happy to assist you with any concerns.